ChatSan v1.0 ran the same at 2am as at 2pm, and had no sense of how long a lead had been gone.

ChatSan v2.0 now tracks both. The hour shapes the tone. The gap since his last message shapes the re-entry. A lead who comes back after 3 days gets a reply that notices he was gone.

That’s one of the details that keeps leads engaged all the way to the sale.